Your baby’s comfort and safety come first, so here’s how returns and exchanges work at Kilkari.
If an item arrives damaged, incorrect, or faulty, message us on WhatsApp within 3 days of delivery with your order number and a photo, and we’ll arrange a free replacement or refund.
Unused items in their original packaging can be exchanged within 7 days of delivery. For hygiene reasons, we’re unable to accept returns on opened or used feeding, bath, or grooming items unless they are faulty.
Since all orders are Cash on Delivery, refunds for approved returns are made via bank transfer or store credit, whichever you prefer.